Return

We strive to ensure a smooth and satisfying shopping experience. If you are unhappy with your purchase, please review the refund policy below to see whether you qualify for a refund or exchange.

REFUND POLICY

Eligibility

To be eligible for a refund or exchange, you must contact us within **[insert number of days, e.g., 30] days** of receiving your order. Items must be unused, in original condition, and in their original packaging with all tags intact. Please include your order number and reason for the return when contacting us.

How to Request a Refund or Exchange

To initiate a refund or exchange, please email us at hello@devangregori.com with your order number, the item(s) you wish to return, and a short explanation of your request. Once your request is reviewed and approved, we will provide further instructions, including whether a return shipping label will be provided.

Non-Refundable / Non-Returnable Items

Certain types of items are not eligible for refunds or exchanges (for example: final sale items, sale/clearance items, or items marked as non-returnable at checkout). Please check the product description carefully before purchasing.

Refund Processing

Once we receive the returned package and inspect the items, we will notify you of receipt and the status of your refund. If approved, a refund will be issued to your original payment method. Please allow up to **[insert timeframe, e.g., 5–10 business days]** for the refund to appear in your account, depending on your bank or credit card issuer.

Shipping & Related Costs

Please note that original shipping fees (if any) and return shipping costs are generally not refundable — unless the return is due to a mistake on our part (e.g., defective item, wrong item sent). In such cases, we will cover return shipping.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within **[insert shorter timeframe, e.g., 7 days]** of delivery and include a photo of the issue. We will gladly offer a full refund or exchange, including shipping costs.

Exchanges

If you wish to exchange an item (for a different size, color, or design), please request this when contacting us for a refund/exchange. Exchanges are subject to item availability. If the desired item is unavailable, you may choose a refund instead.

Return Address & Instructions

After your return request is approved, we will send you a return shipping address (if different from the original shipping address) and any necessary shipping instructions. Please wait for our confirmation before returning any items — returning items without prior approval may delay or invalidate your refund.

Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting and will apply to all orders placed after the update.

Contact Us

If you have any questions or concerns about our refund policy, please reach out at hello@devangregori.com. We’re here to help and want you to be completely satisfied with your purchase.